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AT&T to provide billing credits to customers affected by outage for compensation and customer satisfaction.

AT&T to Provide Billing Credits to Consumers Affected by Service Outage

AT&T Offers Billing Credits for Disrupted Wireless Service

AT&T has announced that it will be issuing billing credits to customers who were impacted by a major wireless outage earlier this week. The company stated that the disruption, which lasted for over 10 hours on Thursday, affected a significant number of its users across the United States.

Restoration of Wireless Service and Compensation for Customers

After successfully restoring wireless service late on Thursday, AT&T attributed the issue to an incorrect process used during network expansion. As a gesture of goodwill, the company will be crediting affected customers for the average cost of a full day of service.

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Preventing Future Outages and Regulatory Involvement

Expressing regret over the inconvenience caused to customers, AT&T assured that steps are being taken to avoid similar incidents in the future. While the exact number of impacted customers remains unknown, the Federal Communications Commission is investigating the outage, and AT&T is cooperating with the U.S. Cybersecurity and Infrastructure Security Agency to determine the root cause.

Emergency Service Disruption and Past Incidents

The outage had implications on accessing emergency services like dialing 911, as reported by various government departments on social media platforms. Notably, a similar incident involving T-Mobile in 2020 resulted in a settlement of $19.5 million due to failed emergency calls and network disruptions.

Learning from Past Outages and Moving Forward

Reflecting on previous incidents, AT&T aims to improve its network reliability and customer experience. By addressing the challenges faced during outages, the company strives to enhance service quality and minimize disruptions for its users.

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